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PROCESS AUTOMATION · HVAC
After-Sales and Maintenance App for Daikin
The Daikin Partner App simplifies after-sales repair and maintenance, cutting paperwork and speeding up warranty services
6 months
DEVELOPMENT TIME
5 modules
LIVE FEATURES
Less paper
WARRANTY SERVICES
THE CHALLENGE
Client overview and challenge
Daikin Airconditioning Philippines, Inc. is a fully owned subsidiary of Daikin Industries Ltd., a global air conditioning leader. It continually works to refine its processes, particularly in after-sales and maintenance services.
Daikin Philippines faced several challenges in managing after-sales repair and maintenance:
Manual Process: The process was largely manual, which led to inefficiencies.
Poor Visibility: It was hard to track customer requests, with little or no tracking.
Delayed Resolutions: Lack of visibility caused delays in resolving service requests.
Lower Satisfaction: Delays and inefficiencies reduced customer satisfaction.
WHAT WE BUILT
Our solution
BlastAsia built the Daikin Partner App on its workflow automation platform. It includes:
Technical Consultation: Monitored consultation on technical questions.
Warranty Services: Warranty registration and faster warranty service processing.
Spare Parts Bank: A spare parts reference for partners.
Error Code Library: A library of error codes for faster troubleshooting.
Built with: BlastAsia workflow automation platform
RESULTS
The result
Daikin Philippines responds to warranty-related requests faster and with less paper.
Response time: Faster response to warranty inquiries.
Processing: Technical consultation and warranty requests processed more efficiently.
Paper: Reduced paper consumption for warranty services.
CLIENT
CLIENT
Daikin Philippines
COUNTRY
Philippines
INDUSTRY
HVAC
ENGAGEMENT MODEL
Consulting & Delivery
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