AGENTIC WORKFLOW AUTOMATION CASE STUDY: WATER FILTRATION SYSTEMS MARKET
Digitizing Equipment Maintenance Management for Wellthy Solutions, Inc.
Wellthy Solutions shifts equipment maintenance management online and increases process efficiency using an app created via our automated workflow automation platform
Solution Overview
Name
Equipment Maintenance Management App
Development Time
Less than 1 month
Business Value
Cost saving in paper forms and logistics and time savings in processing
Functionalities
Digital checklist for field workers, connected to different systems i.e. billing
24
years in outsourced software
engineering
Client Overview
Wellthy Solutions, Inc. has been a leading provider of water filtration systems in the Philippines since 2009. With a strong commitment to delivering safe and clean drinking water, Wellthy Solutions serves both residential and corporate sectors, offering a range of innovative products and services designed to enhance water quality and reduce reliance on single-use plastics. Their mission is to make high-quality drinking water accessible to more Filipinos, aligning with sustainable practices and national health standards.
The Challenge
Before collaborating with BlastAsia, Wellthy Solutions’ operations were largely manual and paper-intensive. Field workers conducted regular maintenance visits to client locations to inspect water filtration systems. During these visits, they documented their findings using paper forms and checklists, which required client signatures for validation. At the end of each shift, field workers submitted these paper records to the office, where the data was manually entered into the system. This manual process was used to determine billable work and identify materials needed for any necessary repairs.
Key challenges included:
Manual Data Collection: Field workers relied on paper forms to document maintenance findings, which were prone to errors and inefficiencies.
Paper-Based Validation: Client signatures were required on paper, adding complexity to the validation process.
Manual Data Entry: Office staff had to manually input data from paper records into the system, which was time-consuming and susceptible to errors.
Inefficient Workflow: The entire process from data collection to billing and inventory management was slow and labor-intensive, impacting operational efficiency and customer satisfaction.
Our Solutions
Wellthy Solutions collaborated with BlastAsia to develop a digital solution that automated their equipment maintenance service process. Using QuickReach, an intelligent process automation platform, BlastAsia created a custom app that enabled field workers to access a digital checklist via tablets. This app streamlined the maintenance process by eliminating redundancies and speeding up data collection. Upon client validation using electronic signatures, the information from the digital checklist was instantly routed to the system, eliminating the need for manual writing and data encoding during maintenance checks and reports.
Key benefits of this solution included:
Efficient Data Collection: The digital checklist reduced manual errors and sped up the process.
Improved Data Accuracy and Security: By shifting the process online and integrating it with billing, Wellthy Solutions enhanced data accuracy for invoicing and ensured data security, eliminating issues with lost or misplaced documents.
Enhanced Customer Service: With a more streamlined and efficient process, Wellthy Solutions was able to focus on addressing customer needs more swiftly, leading to improved overall service quality.
