Solution Overview
Name
Daikin Partner App
Development Time
6 Months
Business Value
Monitored technical consultation, reduced paper consumption for warranty services, faster warranty services response and processing
Functionalities
Technical Consultation, Warranty Services, Warranty Registration, Warranty Claims (Coming Soon), Spare Parts Bank, Error Code Library,
Training Request (Coming Soon)
24
years in outsourced software
engineering
Client Overview
Daikin Airconditioning Philippines, Inc. is a fully-owned subsidiary of Daikin Industries Ltd., a global leader in air conditioning with over 90 years of experience. Daikin Philippines offers comprehensive air conditioning solutions that prioritize comfort and innovation, leveraging cutting-edge technology to deliver top-tier products and services. Committed to enhancing customer satisfaction, Daikin Philippines continually seeks to refine its processes, particularly in after-sales and maintenance services, to ensure seamless and efficient support for its customers.
The Challenge
Daikin Philippines encountered several significant challenges in managing their after-sales repair and maintenance processes. These challenges included:
Manual Process: The entire process was predominantly manual, which inherently led to inefficiencies.
Inefficiencies: The manual nature of operations made it difficult to manage customer requests effectively.
Difficulty in Tracking Requests: It was challenging to track and manage customer requests due to the lack of automation.
Limited Visibility: Minimal or no tracking capabilities made it difficult to maintain visibility into service requests.
Delayed Resolutions: The lack of visibility and inefficiencies resulted in delayed resolutions of service requests.
Decreased Customer Satisfaction: Delays and inefficiencies led to decreased customer satisfaction.
Operational Inefficiencies: The absence of a streamlined system further exacerbated operational inefficiencies, impacting overall performance and customer experience.
These challenges collectively hindered Daikin Philippines’ ability to provide efficient and timely support to its customers, highlighting the need for a more streamlined and effective solution.
Our Solutions
Daikin Philippines, in collaboration with BlastAsia, developed an innovative app using QuickReach, an agentic workflow automation platform. This yielded impressive outcomes, particularly in warranty services response and processing. Key benefits of the solution included:
Faster Response Times: The streamlined system enabled Daikin to respond more quickly to warranty-related inquiries, ensuring prompt resolutions.
Efficient Processing: QuickReach accelerated the processing of technical consultation and warranty service requests, significantly reducing turnaround times.
Enhanced Customer Support: The Daikin Partner App facilitated timely and high-quality support, leading to increased customer satisfaction and engagement.
This solution effectively addressed the challenges faced by Daikin Philippines, transforming their after-sales service into a more efficient and customer-centric experience.
