Customer Relationship Management is a business solution that helps an organization create a single view of customer needs, expectations, and behaviors by analyzing information from every customer touch points and transaction via their sales, marketing, and support channels. The system creates the customer intelligence necessary to develop robust customer relationships.

Without deep understanding of what's going on with your customers - it is very difficult to develop customer strategies that will mutually serve the buyer and the seller. Our system helps organization to achieve valuable customer relationships by providing reliable account information management, sales force automation, and maintenance service request.

The features of the Customer Relationship Management System are as follows :

	Relationship Management : This module provides the tools necessary to manage important business and account information about prospects, customers, vendors, business partners, and other third parties your company deals with. Record interactions and manage schedules and tasks, access complete account history information and review account details such as current orders, order status, pricing history, financial status and more
	Opportunity Management : This module helps to maximize the efficiency of your sales force by helping the user to manage and identify the best strategy for closing the deal. It also serves as a tool to effectively manage every component and requirement of an opportunity. Hence, manage the complete sales cycle from prospect to customer, and track sales opportunities by creating and linking opportunity records to specific accounts and maintain a complete history of activities
	Delivers consistent, efficient customer service : Customer service representatives can manage cases from initial contact through resolution, access a searchable knowledge base of support information, and respond quickly and accurately to customer needs with automated routing and queuing of support requests
	Automate Business Process : A built-in workflow engine helps management establish consistent business processes, frees up employees from time consuming tasks and equips them with the information and tools they need to sell effectively and deliver quality service
	Complete Customer View : View and manage customer account activity and history including contacts, information, communications, open quotes, pending orders, invoices, credit limits, and payment history